Customer reviews of Cozens Cars Ltd

By Rebecca G on 24 January 2019 | Purchase not verified

Car engine started playing up a week after we bought the car - no one can find the problem. Thought this was due to lack of fuel when initially bought the car as tank was completely empty but this is not so. Car hasn't been serviced for nearly 2 years despite being told otherwise. After just 3 months of owning car - horrendous howling noise coming from rear wheel as brake pads have completely gone. Checked tyre pressures yesterday (obviously this was not done at the garage as PSI was in low 20s - all tyres). We had to replace the battery 2 weeks ago due to complete failure of electronics. This has been the worst purchase ever. Currently headlights not working nor electric window on driver's side. Unfortunately we are now in a position where we cannot afford to fix anything else that goes wrong. The whole experience has been a nightmare.

Reply from Cozens Cars Ltd on 25/01/19

I am sorry to hear you have had problems with your purchase. I do remember you calling me just after you purchased the car to say that you had a problem with the engine but you had filled with diesel and that it seemed ok again. Apart from that you had not called to report any further issues. Im afraid that over a 3 month period especially in the cold weather we have had tyres do loose pressure, batteries can fail and brakes do and can wear over a 3 month period. We do all we can to maintain good customer relations but cannot do anything if not informed.

By Rich K on 28 June 2018 | Purchase not verified

My van failed it MOT and after looking around I found Couzens cars in Auto Trader. Went looking for the garage (boys you need a bigger sign) was greeted by a very friendly father and son team. It makes a pleasant change not to be given the car salesman jargon. Would highly recommended to anyone looking for a car.

Reply from Cozens Cars Ltd on 10/07/18

Thanks you for taking the time to leave us a great review, really pleased to hear you are happy with the car and the service provided! Absolute pleasure dealing with you and if we can ever be of help you can always feel free to drop in. Many Thanks