Customer reviews of Cozens Cars Ltd

By Kamuran S on 31 May 2018 | Verified purchase

Bought my first car from Cozens Car approximately a month ago. Very trustworthy family business, good service and quality. I strongly recommend used car buyers to check Cozens cars.

Reply from Cozens Cars Ltd on 01/06/18

Thank you for the review, really pleased to hear you were happy with the service we have provided and the quality of the car, hope you enjoy it and don't hesitate to contact us if we can help in anyway. Enjoy the car and all the best, thank you

By Matthew E on 02 May 2018 | Verified purchase

I had a fantastic experience at Cozens Cars, the staff were incredibly helpful and informative. They took my car in part exchange and were quite generous considering how bad my car was so I'm very grateful for that! The car was very realistically and fairly priced which I'm surprised about. Cozens made a very good deal which meant that I left a very happy and satisfied customer with a nice, new car at a great price. To top it off, I then received a courtesy call within days following up and making sure I was happy, everything was good with the car. Having being stuck too many times by used car dealers by lying salesmen with cars that should not be on the road, it is really refreshing to purchase a car from such a genuine dealer (they are very difficult to come by these days!) I could not recommend these guys enough and will definitely consider purchasing my next car from Cozens. Thank you!

Reply from Cozens Cars Ltd on 01/06/18

Thank you for the review Matthew, really pleased to hear you were happy with the service received as well as the quality of the car. Hope you enjoy the car and don't hesitate to get in contact if we can ever help! Thank you

By Su H on 13 March 2021 | Purchase not verified

From start to finish was an absolute pleasure dealing with Ray, he is a top man, very genuine and a puts you at ease straight away. Fell in love with my choice, unfortunately a problem arose couple of days later and Ray couldn’t have been more helpful in ensuring the issue was dealt with as soon as possible. He even offered me my money back if I wasn’t happy. He resolved all issues abs now have a lovely car that I know is perfect. Would highly recommend Ray to anyone looking for a new car. He is definitely one if a kind.

Reply from Cozens Cars Ltd on 20/03/21

Many thanks for leaving such a positive review.

By John L on 16 August 2020 | Purchase not verified

Made our journey to buy a new car for my daughter worthwhile. No glossing just good old fashioned honest customer service. Many thanks ray I'm sure my daughter will be very happy and satisfied with the new purchase.

Reply from Cozens Cars Ltd on 29/08/20

Many thanks for leaving a review. I hope your daughter enjoys her new car.

By Emma P on 12 August 2020 | Purchase not verified

I can sum up my experience with this company ai onw word EXCELLENT. I travelled from Cardiff to look at this car and part ex mine the man that delt with us was super helpful lovely and really friendly it was a super hot day and cos we were there a good hr or 2 sorting out all the finance, tax, log book and insurance he offered us a bottle of ice cold water that that highly appropriate. We had a good laugh with him and he helped my with all the bits i needed to do so i could drive the car away that day as we where from far away. The car i got from him was lovely and clean and in good condition for the age of the car and he said any problems to give him a ring and he'll see what he can do to help us. I would definitely look here any if i wanted to part ex a car again. Highly recommended

Reply from Cozens Cars Ltd on 29/08/20

Very please you enjoyed your experience with us. I hope you enjoy your new purchase

By Mick G on 10 January 2020 | Purchase not verified

Spotted an advert for the type of car I was after and arranged a visit. Ray was extremely helpful - not pushy at all. A deal was done on a PX and a new MOT was thrown in for free. From start to finish seamless and, an overall pleasant experience. Would definitely recommend to friends and family.

Reply from Cozens Cars Ltd on 12/01/20

Many thanks for your time in leaving a positive review. I am really happy to hear you are happy with your purchase and the service your received

By Gary F on 01 October 2019 | Purchase not verified

Bought my daughter her 1st car and the customer services was excellent. Would Recommend Cozens Cars. Many thanks

Reply from Cozens Cars Ltd on 05/10/19

Many thanks for taking the time to leave us a positive review. I am very pleased to hear your daughter is happy with her first car.

By Campbell G on 16 August 2019 | Purchase not verified

It was a pleasure buying from Cozens. Well worth the trip from Scotland to collect an absolute peach of a car Delighted

Reply from Cozens Cars Ltd on 05/10/19

Many thanks for leaving us a review. I hope you enjoy your purchase

By Clare W on 13 June 2019 | Purchase not verified

Bought a great Hyundai Tucson for a reasonable price. A month on, it had a couple of little issues (most likely due to lack of maintenance in a past life). Cozen's Cars took the car back and had all issues sorted at their own cost. Went above and beyond to ensure I was completely happy with the work done and the car as a whole. Highly recommend!

Reply from Cozens Cars Ltd on 23/06/19

Many thanks for taking the time to leave us a positive review. Very pleased to help you with your issue.

By Rebecca G on 24 January 2019 | Purchase not verified

Car engine started playing up a week after we bought the car - no one can find the problem. Thought this was due to lack of fuel when initially bought the car as tank was completely empty but this is not so. Car hasn't been serviced for nearly 2 years despite being told otherwise. After just 3 months of owning car - horrendous howling noise coming from rear wheel as brake pads have completely gone. Checked tyre pressures yesterday (obviously this was not done at the garage as PSI was in low 20s - all tyres). We had to replace the battery 2 weeks ago due to complete failure of electronics. This has been the worst purchase ever. Currently headlights not working nor electric window on driver's side. Unfortunately we are now in a position where we cannot afford to fix anything else that goes wrong. The whole experience has been a nightmare.

Reply from Cozens Cars Ltd on 25/01/19

I am sorry to hear you have had problems with your purchase. I do remember you calling me just after you purchased the car to say that you had a problem with the engine but you had filled with diesel and that it seemed ok again. Apart from that you had not called to report any further issues. Im afraid that over a 3 month period especially in the cold weather we have had tyres do loose pressure, batteries can fail and brakes do and can wear over a 3 month period. We do all we can to maintain good customer relations but cannot do anything if not informed.